Privacy Policy and Terms

Privacy Policy

Effective Date: May 4, 2024

At Rogall + Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding our use of your data. By visiting our website or interacting with us through forms, calls, texts, or other means, you agree to the practices described below.

1. What Personal Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, phone number, mailing address

  • Account Information: Any account login credentials and preferences

  • Service Details: Information related to home services inquiries and appointments

  • Device Information: IP address, browser type, device type, and browsing behavior

  • Communication Preferences: Email and SMS communication preferences and opt-ins

  • Inspection Data (defined below): Photographs, videos, inspection notes, condition assessments, scoring outputs, and related materials collected during services

2. How We Use Your Information

We use your information to:

  • Provide and manage home services, inspections, estimates, and customer support

  • Schedule appointments and send reminders

  • Send transactional messages such as invoices, updates, or service alerts

  • Improve the performance and user experience of our website

  • Communicate relevant service updates and promotions (only if you opt-in)

  • Maintain legal compliance and enforce our terms

  • Train our staff, improve service quality, and develop predictive tools using anonymized/aggregated Inspection Data

3. How We Share Your Information

We do not sell your personal information. We may share your data only in the following cases:

  • Service Providers: With trusted vendors who assist us in operating our business (e.g., CRM, scheduling, communications)

  • Legal Obligations: When required to comply with the law, respond to legal process, or protect our rights

  • Internal Use: With Rogall + Co. employees or contractors who need access to fulfill your requests

  • Inspection Data (Anonymized Use): We may use, reproduce, or share anonymized or aggregated Inspection Data to improve our services, train our teams, or enhance quality standards.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. SMS Consent & Communications

By submitting your phone number on any web form, you consent to receive SMS communications from Rogall + Co., including:

  • Appointment reminders

  • Job updates

  • Post-visit instructions

  • Billing notifications

You may opt out at any time by replying STOP. To get help, reply HELP or visit www.rogall.com.

5. Your Rights & Choices

You have the right to:

  • Access or correct your personal data

  • Opt-out of marketing communications

  • Request deletion of your data (where applicable)

  • Control cookie and tracking preferences via your browser

6. Security

We implement a variety of security measures to safeguard your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Inspection Data Ownership & Use

Client acknowledges and agrees that all Inspection Data created by Rogall + Co. in the course of performing its services are and shall remain the sole and exclusive property of Rogall + Co.

  • Rogall grants Client a limited, non-exclusive, non-transferable license to use Inspection Data solely for purposes of evaluating and maintaining the Client’s property.

  • Client shall not sell, license, distribute, or otherwise transfer Inspection Data to any third party.

  • Rogall may, in its sole discretion, use, reproduce, modify, distribute, or share Inspection Data, in anonymized or aggregated form, with its affiliates or service providers for quality control, training, analytics, model development, or improvement of services, provided that no such use shall identify Client or Client’s property.

  • These rights survive completion or termination of services.

8. Contact Us

For questions about this Privacy Policy or your personal data, please contact us:

  • Email: info@rogall.com

  • Phone: 805-772-2012

  • Mail: Rogall + Co., 1122 Quintana Road, Morro Bay, CA 93442

Visit our Privacy Policy anytime at: www.rogall.com/privacy

Terms of Service

Effective Date: May 4, 2024

Welcome to www.rogall.com (“Site”), operated by Rogall + Co. (“Company”, “we”, “us”, or “our”). By accessing or using our Site and services, you agree to be bound by the following Terms of Service. If you do not agree, please do not use our Site.

1. Use of Our Services

You may use our services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in any way that violates local, state, federal, or international law

  • Attempt to gain unauthorized access to any portion of the Site or related systems

  • Use the Site in a way that could disable, overburden, or interfere with others’ use

2. Account and Contact Information

If you submit a form, request a quote, or contact us, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of any information associated with your communications.

3. Service Estimates and Scheduling

All estimates are subject to change based on on-site assessments or additional findings. Scheduled appointments are not guaranteed until confirmed in writing by a Rogall + Co. representative.

4. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Rogall + Co. and protected by intellectual property laws. You may not reproduce, modify, or distribute any content without prior written consent.

5. Disclaimer of Warranties

Our services and site are provided “as is” and “as available” without warranties of any kind, express or implied.

6. Limitation of Liability

To the fullest extent permitted by law, Rogall + Co. shall not be liable for any damages arising out of or related to your use of our Site or services.

7. Links to Other Websites

Our Site may contain links to third-party websites. Rogall + Co. does not endorse and is not responsible for their content or practices.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Site constitutes acceptance of changes.

9. Governing Law

These Terms are governed by the laws of the State of California.

10. SMS Terms of Service

By providing your phone number and opting into SMS messages, you agree to receive:

  • Appointment confirmations and reminders

  • Service updates and job status notifications

  • Billing and payment alerts

  • Post-service follow-ups

Message frequency: May vary
Message/data rates: May apply
Opt-out: Text STOP
Help: Text HELP or visit www.rogall.com

11. Inspection Data

All Inspection Data created by Rogall + Co. remain the exclusive property of the Company. Client is granted a limited license for property-related use only. Rogall may anonymize and aggregate such data for quality control, training, and service development, without identifying the Client or property.

12. Privacy Policy

See our Privacy Policy for details.

13. Contact Information

  • Address: Rogall + Co., 1122 Quintana Road, Morro Bay, CA 93442

  • Email: info@rogall.com

  • Phone: 805-772-2012

SMS Terms & Conditions

  1. Consent: Phone numbers collected for SMS consent will not be shared with third parties for marketing purposes.

  2. Types of Messages: Appointment reminders, scheduling reminders, billing reminders.

  3. Frequency: May vary, typically up to 3 messages per week.

  4. Fees: Standard message and data rates may apply.

  5. Opt-In: By submitting an online form at www.rogall.com/contact.

  6. Opt-Out: Reply STOP to any message or contact us directly.

  7. Help: Reply HELP, visit www.rogall.com, or call 805-772-2012.

  8. Disclosure: Message/data rates may apply. Frequency may vary. See Privacy Policy and Terms.